Terms of Service

Please read these terms carefully before using any VCH property.

Information only

Veterans Central Hub and all VCH properties listed on this page provide general information, organization tools, and educational resources only.

Nothing on our sites or apps is legal advice, medical advice, financial advice, tax advice, or a guarantee of any VA, SSA, or other government outcome.

We do not decide claims, rate disabilities, prescribe treatment, or tell you what you should file. You are responsible for verifying information with official sources and qualified professionals before you act.

If you need legal help with a VA claim, talk to an accredited veterans service organization (VSO), accredited agent, or attorney. If you need medical help, talk to a licensed clinician.

Introduction

These Terms of Service ("Terms") govern access to and use of Veterans Central Hub and all VCH properties listed below.

By creating an account, browsing, or using any VCH property, you agree to these Terms, our Privacy Policy, our Legal Disclaimer, and our Cookies Policy.

If you do not agree, do not use our services.

Properties we cover

Veterans Central Hub

The main website at veteranscentralhub.com, including VetDeals, the services directory, blog, benefits guides, housing and employment resources, and related Hub pages.

VCH ClaimBuilder

The claim preparation workspace at claimbuilder.veteranscentralhub.com, including drafting tools, document organization, knowledge panels, and optional paid features.

VCH Symptom Tracker

The symptom logging app at tracker.veteranscentralhub.com, including supporter report links and optional paid features.

VCH Web Extension

The optional browser extension that reads VA.gov claim, rating, and appeal data on your device, may forward track snapshots and decision letter PDFs to ClaimBuilder when you are signed in, and provides shortcuts to Hub and ClaimBuilder.

Not affiliated with VA or the U.S. government

Veterans Central Hub is an independent private platform. We are not part of, endorsed by, affiliated with, or operated by the U.S. Department of Veterans Affairs (VA), the Department of Defense, or any U.S. government agency.

VA.gov and other official government sites have their own terms and privacy practices. We do not speak for VA and cannot access or change your VA records except where you choose to use optional tools (such as the Web Extension or ClaimBuilder import) under your control.

Account terms

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.
  • You must provide accurate registration information and keep your credentials secure.
  • You are responsible for all activity under your account.

ClaimBuilder

ClaimBuilder helps you organize claim-related notes, documents, and drafts. It may use third-party AI services to suggest wording or answer questions based on content you provide.

ClaimBuilder does not file claims, upload evidence, or communicate with VA on your behalf. Drafts, checklists, and AI output are starting points only. You must review everything for accuracy and completeness before you submit anything to VA or share it with a representative.

Track claims in ClaimBuilder can store claims, appeals, and decision letter text synced from the VCH Web Extension when you confirm cloud sync. Track assistant features may use that snapshot and letter text only to help you understand status.

We do not sell your claim workspace data. AI providers process claim content only to provide the features you request. See the Privacy Policy for how claim content is handled.

Guides in ClaimBuilder may link to independent PDF or file tools (for example, browser-based PDF splitters). Those services are not operated by VCH. We are not responsible for files you upload to them or for their privacy and security practices.

Symptom Tracker

Symptom Tracker is for personal symptom logging and recordkeeping. It is not a medical device, diagnostic tool, emergency service, or VA claim decision tool.

Symptom logs may help you remember details over time, but they do not prove service connection, establish a diagnosis, or guarantee any benefits outcome.

Do not use Symptom Tracker for emergencies. If you are in crisis or having a medical emergency, call 911 or the Veterans Crisis Line (988, then press 1).

VCH Web Extension

The VCH Web Extension is optional software for Chromium-based browsers. The extension is optional. VA claim lists, ratings, and appeals it reads are stored in your browser by default. Cloud uploads happen only through the optional flows described in this policy and in ClaimBuilder. The extension does not submit forms to VA.gov and does not store your VA.gov, Login.gov, or ID.me password. Decision letter PDFs available from VA.gov may be downloaded during a track sync and forwarded to ClaimBuilder when you are signed in to Veterans Central Hub in the same browser. The extension does not keep a long-term letter library on your device.

What the extension does

  • Displays claims, disability ratings, and appeals from VA.gov while you are signed in on the same browser
  • Stores claim lists, ratings, and appeals in extension storage on your device by default
  • Provides shortcuts to Veterans Central Hub and ClaimBuilder
  • Optionally sends data you approve through Populate ClaimBuilder to pre-fill project settings
  • When you are signed in to Hub in the same browser, may send track snapshots and available VA decision letter PDFs to ClaimBuilder during VA.gov sync (see Privacy Policy)
  • Does not keep a long-term library of decision letter PDFs on your device

What the extension does not do

  • Submit claims, forms, or evidence to VA.gov on your behalf
  • Collect or store your VA.gov, Login.gov, or ID.me password
  • Guarantee accuracy, completeness, or timeliness of VA.gov API data
  • Replace advice from VA, a VSO, or a qualified representative

Your responsibilities

  • Keep your VA.gov and VCH account credentials secure
  • Review any data before you approve sending it to ClaimBuilder
  • Verify claim and rating information with official VA sources before relying on it
  • Uninstall or disable the extension if you no longer want local VA tracker data stored in your browser

Extension-specific privacy details are in our Privacy Policy.

Third-party tools and websites

You may choose to use third-party websites, apps, or browser extensions that are not operated by VCH, including tools we mention in guides or help text.

Your use of those services is at your own risk. VCH is not liable for their availability, accuracy, security, or handling of information you upload or process there.

Nothing in these Terms creates a partnership or endorsement between VCH and any third-party tool provider unless we say so in writing.

Automated and AI-assisted content

Some VCH tools may generate or suggest text using automated systems. Generated content can be incomplete, outdated, or wrong.

You must verify AI-assisted drafts, summaries, and answers against your records, current VA rules, and advice from qualified professionals before you rely on them.

Permitted and prohibited use

Permitted uses

  • Personal research and organization related to veteran benefits and wellness
  • Community engagement, education, and career development resources on Hub
  • Optional use of ClaimBuilder, Symptom Tracker, and the Web Extension as described in these Terms

Prohibited uses

  • Misrepresenting veteran status, service history, or medical conditions
  • Harassing, threatening, or abusing other users or our staff
  • Scraping, reselling, or bulk harvesting data from our sites without permission
  • Attempting to bypass security, access another user's account, or disrupt the platform
  • Using the Web Extension to misrepresent VA.gov data or resell VA API output
  • Uploading malware, unlawful content, or content that infringes others' rights
  • Using our tools to impersonate VA, a VSO, or a licensed professional

Payments and donations

Some features use paid plans or one-time checkout processed by Stripe. Prices and plan limits are shown at purchase.

Hub donations are voluntary contributions processed by Stripe. Veterans Central Hub is not a registered nonprofit; donations on Hub donate pages are not represented as tax-deductible charitable contributions unless we state otherwise in writing for a specific campaign.

Except where required by law or stated in a specific refund policy, fees are non-refundable once a billing period has started.

Intellectual property

VCH content, branding, software, and site design are owned by Veterans Central Hub or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works except as allowed by these Terms or with our written permission.

You retain ownership of content you submit. You grant VCH a limited license to host, display, and process that content solely to operate the services you use.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VCH AND ITS OPERATORS, SUPPLIERS, AND PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by applicable law.

Specific exclusions

  • Third-party service providers, VetDeals partners, or directory listings
  • Accuracy of benefits, medical, or legal information on the platform
  • Service delays, outages, or data loss beyond our reasonable control
  • Changes in VA rules, benefits, or public APIs used by the Web Extension
  • Decisions you make based on drafts, logs, or tool output without independent verification

Your responsibility

You are solely responsible for verifying eligibility, reviewing drafts before submission, maintaining accurate account information, and following up with VA and qualified professionals.

Suspension and termination

We may suspend or terminate access if you violate these Terms, create risk for other users, or where required by law. You may stop using the services at any time. Sections that by their nature should survive (including disclaimers, limitation of liability, and governing law) will survive termination.

Governing law

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law rules.

You agree that exclusive jurisdiction for disputes relating to these Terms or the services resides in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

Nothing in these Terms affects mandatory consumer protections that apply in your home state or country when they cannot be waived.

Changes to these terms

We may modify these Terms at any time. We will post the updated Terms on this page and update the "Last updated" date. Continued use after changes become effective constitutes acceptance of the revised Terms.

Contact us

Questions about these Terms? Contact us at:

hello@veteranscentralhub.com

Last updated: October 12, 2026

Frequently asked questions

Common questions about our Terms of Service and Privacy Policy.